Implementation Manager (Salesforce)

 Economic Mobility Center Dallas, Texas (Hybrid, with regional and national engagement) 

About the Economic Mobility Center 

The Economic Mobility Center (EMC) is a mission-driven non-profit that was formed by the Commit Partnership and Dallas College that is committed to transforming regional systems to ensure more young people — particularly those historically underserved — navigate successful journeys from middle school through post-secondary education into sustainable-wage careers. EMC is the umbrella non-profit where both the Dallas County Promise and Economic Mobility Systems (EMS) operate. We serve as a workforce intermediary inside Dallas County, aligning K-12, higher education, employers, and community partners to close equity gaps and accelerate economic mobility while running the Dallas County Promise. Outside Dallas County we serve to support other intermediaries and partners in developing and executing their regional talent systems that support student success. 

Position Summary 

Economic Mobility Center is seeking an Implementation Manager (Salesforce) who is self-directed, passionate about student outcomes, and excited about working in a start-up environment.

The Implementation Manager (Salesforce) will serve as technical support for school district implementations of a Salesforce-based case management system to track student progress to and through college and into the workforce and ensure successful program outcomes for districts.

This position reports to the Senior Director of Enterprise Applications and will play a key role in ensuring that Economic Mobility Center realizes its vision to expand the use of equity platforms (1) to help school districts plan and execute a college and career strategy through user-centered design that empowers students to own their data and create their narrative (2) activating data for educators and administration to better case manage and progress monitor towards equitable outcomes.

 RESPONSIBILITIES

Systems and Products

  • Support technical components of Salesforce implementations for district partners
  • Configure and customize Salesforce to meet partner requirements
  • Maintain third party tools for texting, email, and report automation

Data Management and Reporting

  • Support the timely integration of data from varied sources, including extracting, transforming, and loading data into Salesforce through Dataloader or other ETL tools
  • Create custom dashboards to report and monitor student progress
  • Ensure data quality, integrity, accuracy, and accessibility as well as student privacy and data security

Support and Documentation

  • Develop and maintain clear documentation for system configurations, workflows, and partner-specific implementations.
  • Provide responsive technical support to district users, including troubleshooting issues, tracking resolutions, and escalating as needed.
  • Create and update user guides, training materials, and FAQs to promote consistent adoption and effective system use.

 QUALIFICATIONS

  • Bachelor’s degree or Associate degree in a relevant field
  • Salesforce Administrator Certification required
  • At least 1 year of experience working with Salesforce
  • Preferred education-related work experience
  • Preferred experience with Salesforce Education Cloud

SKILLS, KNOWLEDGE, AND ABILITIES

  • Familiarity with designing and maintaining platform tools and basic dashboards
  • Interest in improving workflows and learning about automation tools
  • Enthusiasm for working with data, including data collection and organization
  • Strong organizational and time management skills
  • Ability to communicate effectively and collaborate with a variety of teams and stakeholders
  • High attention to detail and commitment to follow-through
  • Ability to produce quality work under tight deadlines
  • Team before individual mindset
  • Flexibility and excitement to work in a start-up environment

If interested, please contact Steven Bailey at HR@economicmobilitysystems.org

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